Information We Collect
Seekwell Studio collects minimal information categorized into two distinct channels: Web Communications and Interactive Game Executables. We strictly adhere to data minimization principles across all distribution channels (Steam, Epic Games Store, PlayStation Network, Nintendo eShop).
- Contact and press kit inquiry emails.
- Newsletter dispatch subscription addresses.
- Support ticket correspondence & reproduction saves.
- Anonymized GPU model and memory bandwidth.
- Framerate delta and render bottleneck telemetry.
- Unhandled exception call-stacks (zero local file paths).
We never record keystrokes, personal microphone audio, desktop folder structures, hardware serial numbers (MAC address, motherboard UUID), or geographic GPS fixes.
How We Use Information
Data gathered is deployed exclusively to serve direct architectural, engine stability, and communication purposes. Our legal justifications under GDPR Article 6 include Legitimate Interests (ensuring engine performance) and Explicit Consent (dispatch mailings).
Game Client & Telemetry Breakdown
Our game executable acts as an isolated sandbox. When an unexpected fatal crash or deadlock occurs, an automated snapshot is generated locally. Below is our explicit disclosure comparing collected crash diagnostics against inaccessible private data.
Data Storage & International Transfers
Seekwell Studio maintains distributed, isolated storage nodes with zero unified persistent databases for single-player games. For players interacting with community services, information is encrypted at rest using AES-256-GCM and in transit via TLS 1.3 with strict Forward Secrecy.
Stored in Frankfurt, Germany. Compliant with standard contractual clauses (SCCs) endorsed by the European Commission.
Direct domestic compliance under China's PIPL (个人信息保护法) and Japan's APPI. Stored strictly in local compliant clusters.
Cookies & Studio Web Analytics
Our primary portal (seekwell.studio) is deliberately built without third-party advertising pixels, cross-site re-targeting trackers, or social tracking scripts.
We exclusively use temporary, local session tokens to remember language preference (EN/ZH) and volume state on video trailers. These tokens self-destruct within 30 days of inactivity.
Your Legal Rights
Regardless of your geographic residence, Seekwell Studio extends complete data autonomy rights to every user in accordance with global highest common denominator privacy principles.
Request a machine-readable JSON copy of any stored data tied to your email.
Permanent cryptographic purging of email lists, tickets, and associated logs.
Immediate withdrawal of consent for communications with a single unsubscribe click.
Children's Privacy Protection
Our artistic titles are calibrated for mature narrative reflection and do not deliberately target children under the age of 16 (or under 14 in mainland China under PIPL requirements, or 13 under COPPA in the United States).
If you believe a child under your guardianship has provided us with personally identifiable information, please reach out to [email protected] immediately. We will initiate immediate forensic removal of those records within 24 business hours.
Contact Studio DPO & Redress
Seekwell Studio Co., Ltd. has appointed an independent Data Protection Officer (DPO) dedicated to reviewing data compliance, addressing user inquiries, and auditing internal architecture.
Seekwell Studio Co., Ltd.
Sakyo-ku, Yoshida-Konoicho, Kyoto 606-8301, Japan
TEL: +81 (75) 753-2000
Seekwell Digital Arts Shanghai Ltd.
West Nanjing Road, Jing'an District, Shanghai 200041, China
INQUIRY DISPATCH: [email protected]
If you reside in the European Union or the United Kingdom and believe your data has been handled inconsistently with GDPR, you have the right to lodge a formal complaint with your local Data Protection Authority (e.g., the German BfDI or the French CNIL).